ITIL 4 - Introduction to Key Concepts
38:05
YouTubeCybiant
ITIL 4 - Introduction to Key Concepts
In this webinar, we will provide an overview of the key concepts of the ITIL 4 Framework. We will discuss the major differences between ITIL V3 and ITIL 4, and provide an overview of the ‘new’ concepts that have been added to the new version: 1) the key concepts of creating value with services; 2) the ITIL 4 Service Value System (SVS) 3 ...
38.5K viewsMar 9, 2020
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