Stephen Covey, author of the classic "The 7 Habits of Highly Effective People," talks during an event in the early 2000s. His is one of the best leadership books ever written. Management professionals ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Aug 04, 2019, 03:00pm EDT This article is more than 6 years old ...

You’ve likely heard of emotional intelligence, or EI, a term made popular starting with Dan Goleman’s book first published in 1995. The concepts have become extremely popular, backed by a history of ...

There are several developmental tasks and challenges of adolescence and emerging adulthood, including increasing independence, decreasing parental support and oversight, shifting social and emotional ...