Nearly half of hospital executives said patient experience is their top priority for the next two years, according to a recent survey. However, scores have steadily declined since 2019. In 2020, 14% ...

As we come to the end of another year, the changes and challenges of 2025 could yield opportunities for patient experience work in 2026. At the start of this year, we anticipated the launch of a new ...

CMS data reveals patient complaints against hospitals are rising sharply, illustrating oversight gaps and trust issues that demand CEO attention. Hospital leaders face a growing concern when it comes ...

Healthgrades has released its 2026 rankings of the safest hospitals in the U.S., highlighting facilities with the lowest ...

Healthgrades analyzed data from thousands of hospitals to make the list of America's Safest Hospitals for 2026.

The era of value-based reimbursement is making patient satisfaction a costly thing to ignore, and that goes for the operating room right down to the hospital cafeteria. It's with that in mind that ...

HOLLAND, MI – Holland Hospital has once again been recognized as a 2025 Outstanding Patient Experience Award recipient by Healthgrades. Holland Hospital is the only hospital in West Michigan to earn ...

Imagine walking into a doctor’s office or hospital and immediately knowing the cost of care before being treated.

Medicare’s Hospital at Home program was recently extended for 5 years. It is quietly reshaping how America cares for its ...