By streamlining processes and improving how cases are triaged, the service now aims to deliver quicker decisions and reduce ...

Financial Ombudsman Service to start charging claims firms – but you can still complain yourself for free The independent Financial Ombudsman Service (FOS) – which settles disputes between ...

The Treasury plans to overhaul the handling of consumer complaints about UK financial services by curbing the powers of the Financial Ombudsman Service after it was blamed for deterring investment in ...

The Financial Ombudsman Service (FOS) has said it plans to resolve 20% more cases in 2025/26 than in the previous financial year and is taking steps to speed up its service. The FOS, which resolves ...

Share this Share on Facebook Share on Twitter Share on LinkeIn The Financial Ombudsman Service will be reformed so more cases can be dismissed and either thrown out or resolved by other means, for ...

The Financial Ombudsman Service (FOS) is set to undergo a shake-up, to help strengthen the redress system so that customers receive fast, fair and consistent compensation in response to complaints ...

A major operational overhaul and fee increases at the UK’s financial complaints handler reflect efforts to modernise services ...

After successfully rolling out and bedding in its cloud-based human resource (HR) and finance system, the Financial Ombudsman Service (FOS) is now digging into its functionality. In November 2021, ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Lloyds Bank is the worst of the major banks and building societies for wrongly rejecting both payment protection insurance (PPI) and other banking complaints, new figures from the Financial Ombudsman ...