De-escalating an angry or agitated patient can be difficult, but it’s important for everyone’s safety and good patient care.

Last week, I visited the American Museum of Natural History in New York with my kids. As I stared at one particular giant dinosaur, I thought to myself, "Hey, that's me!" Indeed, the magnificent ...

Please provide your email address to receive an email when new articles are posted on . At least once a week, Emily L. Weis, MD, MS, says she has a challenging consult or patient interaction in her ...

We've been focusing on addressing anger and rage for the past several weeks. Before we move on to other topics, let's think about how to set effective treatment targets. I thought I'd end the ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

UK pharmacies have reported having to deal with angry and confused patients after the NHS booking system allowed non-eligible patients to book Covid jabs. According to Community Pharmacy England (CPE) ...