The system uses a virtual assistant named Ava to instantly answer calls on its non-emergency line, which fields calls for ...

We would all love to believe that AI doesn’t have a place. There’s this fear that it will take over jobs, and in some cases it could. However, the world of 911 took the downsides a little too far for ...

A new feature for Android phone users can provide 911 dispatchers with live video of an emergency as it unfolds. The new feature also allows dispatchers to walk the caller through CPR and other ...

PHOENIX — Phoenix has implemented artificial intelligence (AI) to streamline its 911 system, allowing human dispatchers to focus on life-threatening emergencies while AI handles routine non-emergency ...

BRYAN, Texas (KBTX) - The Brazos County 911 District is testing an artificial intelligence assistant to handle non-emergency calls. The goal of the assistant is to reduce the workload on dispatchers ...

Starting Dec. 20, residents in King County can now text 911 for help. King County is the 12th county in Washington State to offer the service. The technology boost is designed to work when it isn’t ...

Fayette County Fire and EMS is now using RightSite Health to provide telehealth doctor visits for non-emergency 911 callers. The program allows paramedics to return to service in minutes rather than ...

BECKLEY, WV (WVNS) – 911 dispatchers may be first responders we don’t think about a lot, but we are always thankful for them ...

An outage struck the 911 system across Los Angeles Thursday — leaving some callers to text their emergencies or call patrol stations’ business for help. The Los Angeles County Sheriff’s Department ...